We often think of quality improvement as a high-level goal that affect highly visible and easily measurable organizational outputs. Employees should be encouraged to take responsibility for improving the quality of goods and services because I believe encouraging employees to make their own decisions/strategies does assist initiative and responsibility to work independently brings in very positive result. Most people perform best when given work that involves a degree of challenge. We could help the employees by giving them an opportunity to develop the skills that they need to fulfill, satisfied and motivated. Employees who are able to exercise their own initiative will be more aware of quality issues and will make choices that designed to support quality issues.