Unit 36: Use and Maintain Office Equipment
Describe organisational policies, procedures and levels of authority in maintaining office equipment
In our workplace if any faults occur with our office equipment we stop using it and inform our manager. If the manager thinks that we can take up resolving the issue ourselves he would suggest for us to see if we can sort it either as an individual or with him/another colleague. If the issue is more advanced for us to handle he will then ask us to get in contact with the product’s manufacturer/provider and sort it out through a talk-through process or through an expert being sent out to us. Until the issue is sorted we inform other colleagues not to use the equipment.