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Others professionals may be able to provide useful information to support me in my work and I may be able to provide useful information to support them being part of the resident’s lives. This is called good partnership working.

Good practice demands the client is the central part in the process of care and is part of the decision making process. With respect to vulnerable adults, the Valuing People White Paper (2001) argued that the service users should be at liberty to plan their own lives, make their own choices and be involved in all decisions pertaining to their care. The ‘safeguarding adults’ national framework stating:

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• The partnership explicitly includes service users as key partners in all aspects of the work.

• Partner organizations build service user involvement into the design and delivery of safeguarding services.

• The policy is explicit in its promotion of the core values of promoting independence, respect, dignity and choice and interventions carried out under the procedures are consistent with this.

• Feedback is sought from all individual service users and carers about the delivery and outcomes of safeguarding work foe them. There is a mechanism for this feedback to inform improvements and developments.

• The partnership is recognizes and promotes the value of community and neighborhood networks in preventing abuse and protecting those who are at risk.

Induction program – is an important process within St Mary’s Nursing Home. It is used as a process to welcome new staff members into the home. Induction is a powerful way to establish initial first impressions and it is important to get it right as it can make or break the commitment the new employee has to an organisation. Throughout the 12 week induction period, we must provide them with mandatory training to ensure they have the skills and understanding of the service that we provide and to work in line with legalisations and regulations.

We also provide all new employees with level 2 medication training, manual handling training and the care certificate. The Care Certificate is an identified set of standards that health and social care workers stick to their daily working life. Designed with the non-regulated workforce in mind, the Care Certificate gives everyone the confidence that workers have the same introductory skills, knowledge and behaviours to provide compassionate, safe and high quality care and support.

The Care Quality Commission (CQC) regulates all health and social care services in England. The commission ensures the quality and safety of care in hospitals, dentists, ambulances, and care homes, and the care given in people’s own homes.

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