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Rock Street, San Francisco

Dick Dyers (Managing Director)
Dick is the managing director, he wants it done within the 6 week period (as shown in the brief). He should make sure that the requirements will suit his objectives of serving you. He can also use the workshop to determine the scope of the project and whether it is achievable, currently it is restricted to warehousing, distribution and accounts.
Sally Moss (Sales manager)
Sally will be the one who can show the failures within her department as sales manager, she can identify service failures and help prevent these from happening in the future. As sales manager it will be essential to have her attend.
Al Tutt (Warehouse supervisor)
Al will be able to identify the service failures within the warehouse, he can identify reports to help prevent these failures in the future. As warehouse supervisor it will be essential to have him attend.
Harry Potts (traffic office supervisor)
Harry will be able to identify the service failures within the dispatch and delivery jobs, he can identify reports to help prevent these failures in the future. As traffic office supervisor, it is essential he is to attend.
Leah Law (accounts payable supervisor)
Leah will be able to identify the service failures resulting from deliveries and invoices, she can identify reports to help prevent these failures in the future.

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