After they have the responsibility, they still need the right of consumer in contract that it is under The Consumer Protection ACT in Singapore, they notice the important protection for the consumer, also under the CPFTA still had formulated to protect the consumers that they give them the right for against under practices in supplier’s respectation that the suppliers don’t follow or confirm the contract. Especially, the consumers have the right to cancel the contract because they have the problem in the article of contract such as the confusing the price, quality or quantity of good, product. So, the consumer can cancel a regulated contract and they use their rights with the cancellation period by law such as:
The first, the cancellation period: the consumers can cancel the contract with the 5 days but it is not including the weekend and public holiday, after they need to follow the day that the consumer entered into the contract, the information of consumer that notice was brought to their attention, if the information notice was not the attention of consumer. (First Schedule, Part B)
Second, the way that they use to cancel: in order to cancel the contract under the law, so the customer shall give a notice of information to the supplier about the cancellation with the regular schedule, place of business, designated person if any, and other notices the consumer’ intention to cancel the contract. Then the notice must give to the person who is designated in the consumer information notice, or send the information by anyway, address, or email. After suppliers agree on the notice of cancellation then they want to add meaning, the consumer can do. The consumer still has the other rights to cancel the contract that does not prejudice those other rights. (regulation 4(6), (9) and 9(d))
The third, after cancellation, the contract won’t be enforceable so, the cash will be pay by the customer should be refundable, the day on the 60 days after the cancellation. Then the customer may get under an obligation to return back product immediate in a direct sales contract. (regulation 4(6), (9) and 9(d))
If the consumers have the right but they need to warn of coming danger:
Before purchasing goods and services, know product, quantity, quality, quantity.
Make it clear that issuing a bill is essential for buying Rs. 200 and up
In packing material, month & year of production, quantity or net weight
– If imported, it must contain the name and address of the entry with valid registration
– Do not pay more than MRP
– Always look for the production date and the expiration date / best before in the case of eating and medicine.
Here are the responsibilities of consumers:
Consumers must use their rights: They must choose products according to their preferences. They must fill a complaints if they don’t fulfill the need with the qualities of the products.
Consumers have attention to safety: Users should not believe in the seller’s words. They must demand obtaining complete information on quality, quantity, value utility. Etc.
Customers must be knowledgeable: according to this, customers themselves cease to compromise product quality. While purchasing goods or services, users must search for quality brands such as ISI, Agmark, ISO, Wool Mark.
Demand for cash to file a claim that customers need proof of purchase and cash recording is evidence or evidence that customers have paid for services or services.
Complain Complaints- Customers must fill complaints, even with minor losses. This knowledge between consumers will be making the seller more aware of the supply of quality products. Complaint with some keywords is set forth in consumer protection activities such as: Who is the user? You buy or rent services for some price. When or under what circumstances. How long can I file a complaint?
Complaints must be filed within 3 months of purchase, and if some tests are required within a few months. Where can complaints be filed? Anyone who receives the goods to rent or use any service without considering.
Some help or solutions to customers:
Removal of defects in goods.
Return or pay.
Damage or injury compensation.
Removal of service shortages.
Stop hazardous goods sales.